Collection and Use of Customer Information.
We collect, retain and utilize information about
customers to operate our business and to make
products, services and other opportunities available to
those customers. We obtain this information
("Information") about customers from a variety of
sources, including:
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Information we receive directly from a customer in
applications and other forms that the customer
provides to us, and from our communications with
the customer, such as name, address, and social
security number.
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Information we compile from the customer's
transactions or experiences with us or our affiliates,
such as premiums and payment history and claims
under the policy.
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Information we receive from other sources, such as
other insurers, consumer reporting agencies, and
health care providers.
How We Protect Information:
We currently incorporate a system of passwords and other
appropriate physical, electronic and procedural
safeguards to protect against unauthorized access to
potentially private information. We educate our
employees about the terms of this privacy notice and
the importance of confidentiality and customer privacy.
Employees who gain unauthorized access or who
otherwise violate our privacy policy are subject to
disciplinary action up to and including termination.
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Information Disclosure:
Generally, Information about customers will not
be disclosed by us to any external organization.
However, we may share Information about a
current or former customer under the following
circumstances:
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To Marketing Service Providers
and Joint Marketing Partners - we may disclose
Information to companies that perform
marketing services for us, and other financial
institutions with which we have joint marketing
agreements.
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To our Affiliated Companies.
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To Other Third Parties - we may share
Information with other non-affiliated third
parties as permitted by law.
Access to and Correction of Information:
Generally, upon a customer's written request, we
will make available Information for the
customer's review. Information collected in
connection with, or in anticipation of, any claim
or legal proceeding will not be made available. If
a customer notifies us that the Information is
incorrect, we will review it. If we agree, we will
correct our records. If we do not agree, the
customer may submit a short statement of
dispute, which we will include in any further
disclosure of Information.
How To Contact Us: If, after reading this, a
customer may have questions about our privacy
policy or Information contained in our files about
the customer, the customer may write to us at
the following address: Explorer Insurance Agency,
P.O. Box 568, Richfield, OH 44286-9000,
Attention Customer Service.
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